Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Non-Returnable Items. The following items cannot be returned:

• Gift cards
• Sale or clearance items
• Custom or personalised products
• Opened mystery boxes, blind boxes, or mystery toys
• Opened collectible toys, unless they are damaged, defective, or incorrect

Mystery toys, blind boxes, and collectible items may be returned only if they remain unopened, unused, and in their original sealed packaging.

If a mystery toy, blind box, or collectible item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging so that we can assist you.

To start a return, contact us at theunboxingdoll2026@gmail.com. Returns must be approved before items are sent back. Return instructions and the return address will be provided once the return request has been reviewed and approved.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at theunboxingdoll2026@gmail.com. 

Damages and Issues

Please inspect your order upon delivery and contact us within 48 hours if the item is defective, damaged, or if you receive the wrong item. Include clear photos of the item and packaging so that we can evaluate the issue and make it right.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at theunboxingdoll2026@gmail.com.